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Protecting your Clients and your Staff via Recreation Law

As you prepare for the upcoming season, checking each piece of equipment and training staff, your personal pre-season checklist needs to be updated: how will you handle an emergency? Each member of your staff must be prepared, trained in First Aid and CPR and know how to respond to a crisis. But are you prepared […]

via Avoiding a Lawsuit: Deal with your guest’s problems, don’t pass the buck to someone who can only create a lawsuit. — Recreation Law

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Know your Consumer Rights

Although most of us have most likely heard about the Consumer Protection Act (CPA), and may even know parts of it; most us don’t have the time or patience to read almost 100 pages of legislation. We tend to leave this up to our lawyers and the judiciary and, unfortunately, many businesses capitalise on this. Megan Whittingtonhas made a list of some consumer rights scenarios.

Cartoon: Calvin & Hobbes is (c) 2012 Bill Waterson - originally published by 1547 University Press Syndicate.

  1. You know those annoying advertisement SMSes that you’ve done your best to get rid of? According to section 11 of the Act, they’re not allowed to pester you if you’ve told them to stop; nor are they allowed to contact you on public holidays, Sundays or before 8am/after 8pm. If you’ve asked them to take you of their list or replied with ‘stop’ and you’re still receiving messages; you can make an official complaint with the Provincial Consumer Affairs Office.
  1. Perhaps as you’re shopping for a new fridge, you’re subjected to a particularly anxious-to-sell trainee who guarantees that it has all sorts of wonderful abilities. You cart your new fridge home and find that it’s below average. Luckily, the CPA says that if a product you buy doesn’t have the features that were promised; you’re entitled to a full refund. If the company refuses; they’re in violation of section 41 of the Act.
  1. As you’re reading the Sunday paper, a pamphlet with a fantastic special grabs your attention. Thespecial price is only valid on that day so you leave for the mall immediately. When you arrive at the shop, you’re told that the items on special had sold out within an hour after opening. Good news – section 23 of the Act lets you insist on being able to purchase the item at the special price, or at the very least, have one of their other stores organise the item for you.
  1. You found an old airtime voucher that you purchased over a year ago, but your network provider tells you it’s expired and you can’t use it. Section 63 of the CPA says that if you’ve purchased and not redeemed a prepaid or gift voucher within the last three years; you can insist on getting a new voucher (without paying anything more) or get your money back.
  1. You’ve booked and paid for a transport service. When you arrive, you’re told that the service in question is full due to over-booking and they can no longer accommodate you. This is a huge convenience, but the consolation is that you can insist that they refund you with interest and that they pay for another means of transport, even if it’s with a different company. If they refuse; a threat with making a complaint based on section 47 of the CPA should ruffle their feathers.
  1. If you buy a product that is faulty, use it correctly, and it causes damage to another one of your belongings; you have a claim. For example, you purchase a new cell phone charger, plug it in and connect it to your phone. It malfunctions and causes permanent damage to your phone. You can demand a full refund for the faulty charger and claim damages for the harm done to the phone. If they refuse, they will be in violation of section 55 of the Act.

These are just a few of the ways that the Consumer Protection Act can make a difference in the everyday lives of South African consumers. If you believe that your rights, as a consumer, have been breached then you can make a complaint to the National Consumer Commission here:  http://www.nccsa.org.za/complaint/complaint-form.html/.

For a user-friendly guide to the CPA click here: http://www.legal-aid.co.za/wp-content/uploads/2014/06/YOUR_RIGHTS-THE_CONSUMER_PROTECTION_ACT.pdf

Clickhere to access the full-length version of the CPA: http://www.thenct.org.za/NCTDocs/founding-legislation/f8d6f6aa-994d-4305-b3d0-ea056416bbd0.pdf.

http://our-compass.org/2013/10/07/instructions-for-reporting-animal-abusers-and-pedophiles-to-interpol/:

http://www.interpol.int/Forms/Contact_INTERPOL

Wikimedia Commons

Instructions for Reporting Animal Abusers and Pedophiles to INTERPOL: Source Blacklion Knights

INSTRUCTIONS for REPORTING ANIMAL CRUELTY and PEDOPHILES on FACEBOOK: 

Do NOT Report to FaceBook.

  1. Click HERE to Report to INTERPOL
  2. Send INTERPOL the URL (link) to the Picture or Video you want to report.
  3. THEN Click HERE for INTERPOL Report Page.
  4. Put your Email Address in the Appropriate Box, Put “GRAPHIC VIOLENCE ON FACEBOOK” in the Subject Box, and then paste the “URL” going to the Photo or Video you wish to report – with a brief message to INTERPOL (see below for sample).

Sample Statement

I have been witness to blatant animal cruelty (or child abuse) on Facebook at the following link:

These images are extremely disturbing and clearly establish blatant crimes against animals (or children).  After viewing the provided material, you will understand that this is indicative of unlawful acts of animal cruelty (or child abuse) as established by the (Animal Welfare Act) and relevant local and international statutes.  I respectfully request that your resources be applied to remove this material and charge the perpetrators with relevant unlawful crimes. If you witness cruelty on Facebook, abuse to children or animals in videos or pictures, please do not report to Facebook; if you report to Facebook the evidence will be destroyed.

Thank you for your rapid attention to this urgent appeal.

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to abusers everywhere,

you cannot hide,
you cannot run,
your evil deeds
cannot be undone.

consider yourselves reported!

Karen Lyons Kalmenson

http://our-compass.org/2013/10/07/instructions-for-reporting-animal-abusers-and-pedophiles-to-interpol/.